The Surprise Story respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or communicating with our team.
Depending on the service you request, we may collect information such as:
Your information may be used for:
We do not sell or rent your personal information.
Your information may be shared only when reasonably necessary for:
We aim to share only the information necessary for the relevant purpose.
Payments are processed through secure payment channels or third-party payment providers.
The Surprise Story does not store your complete card details, banking credentials, UPI PIN, passwords, or other sensitive payment authentication information.
Payment providers may process information in accordance with their own privacy policies and security practices.
Our team may capture photographs or videos of completed setups and surprise experiences for quality assurance, documentation, or promotional purposes.
If you do not want your event, recipient, setup, or personalized product to be featured on our social media platforms or promotional materials, please inform us before the event or service is executed.
We will make reasonable efforts to respect such requests.
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We may retain relevant customer information for as long as reasonably necessary to:
Information that is no longer reasonably required may be deleted or anonymized where appropriate.
We may use third-party service providers such as payment processors, delivery partners, vendors, communication platforms, hosting providers, or technology services to operate our business.
These providers may process information necessary to provide their respective services and may have their own privacy policies.
Subject to applicable laws, you may contact us to request information about the personal data we hold about you or to request correction or deletion of inaccurate or unnecessary information.
Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
The updated version will be published on our website with the revised effective date where applicable.
For privacy-related questions, requests, or concerns, please contact:
The Surprise Story
Email: official.thesurprisestory@gmail.com
WhatsApp: +918796999869
Business Hours: Monday – Thursday | 11:00 AM – 6:00 PM
By using our website or providing your information to The Surprise Story, you acknowledge this Privacy Policy.
